Counseling Intake Volunteer

Richmond

This position is responsible for creating a call log from voicemails for the Intake Specialist, filing paperwork, and completing other administrative tasks for clients and staff of the Counseling Program. The volunteer will report primarily to the Intake Specialist.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Listens to Intake Specialist’s voicemails, and creates a detailed log of all incoming calls, so that Specialist can return these calls.

  • Ensures that copies of paperwork are available, including intake paperwork for new clients, and copies of the curricula for group clients.

  • Files paperwork, including referrals from probation officers, documentation from clinicians for their group and individual clients, and rosters for group and individual clients.

  • Prints labels and creates files for new clients.

  • Greets new clients at the front desk, and facilitates completion of intake paperwork.

  • Reviews client insurance provider participation in a behavioral health plan, and verifies eligibility for new and existing insurance clients.

EDUCATION and/or EXPERIENCE: high school diploma or equivalent, with experience in administrative duties preferred

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